1. What products do you offer?
We offer a range of seasoning & BBQ rub blends, such as our signature Southern seasoning, Sweet BBQ rub, and Black Coffee BBQ rub.

2. Where are you located, and do you have a physical store?
Copper’s is based in Jacksonville, Florida and operates as an online sales only business — there is no retail storefront for walk‑in sales.

3. Do you ship your products? Which areas do you ship to?
Yes — we ship our seasonings to customers anywhere in the continental U.S. or Canada.

4. How long does shipping take / when will my order ship?
Orders typically process and ship within 1–3 business days.

5. What payment methods do you accept?
We accept most major credit / debit cards and PayPal — contact us for more info.

6. Can I cancel or change my order after placing it?
You may cancel or change your order before the order has shipped. After shipping, cancellation or change is not  allowed. 

7. Do you offer wholesale pricing or bulk orders?
If your interest is wholesale, you should contact us (via email or phone) to ask about bulk discounts, wholesale accounts, or custom orders for businesses.

8. How should I store my seasoning / rub?
To maintain freshness and quality, store the seasoning in a cool, dry place, sealed tightly and away from direct sunlight or moisture. 

9. Are your products gluten‑free or allergen friendly?
All of our products are gluten free.  Do not use if you are allergic to any of the listed spices.

10. Do you offer sample sizes or trial products before buying full-sized bottles?
No, only full-size bottles are sold.

11. What is your return / refund policy?

Defective or damaged items only will be replaced or refunded. You can view our Refund and Return Policy here.

12. How can I contact customer support?
You can reach them by phone or email:

Phone: 904‑813‑3508 

Email: info@coppersbbq.com