Frequently Asked Questions

1. What products do you offer?
We offer a handcrafted line of premium seasoning blends and BBQ rubs, including our signature Copper’s Southern Everyday Seasoning, Sweet BBQ Rub, and our customer-favorite Black Coffee BBQ Rub. Each blend is crafted in small batches for bold, consistent flavor.

2. Where are you located? Do you have a physical store?
Copper’s Southern Seasoning is proudly based in Jacksonville, Florida. At this time, we operate exclusively online and do not have a physical retail storefront for walk-in purchases.

3. Do you ship your products? Where do you ship?
Yes! We ship our seasonings throughout the continental United States and Canada.

4. How long does shipping take? When will my order ship?
Orders are typically processed and shipped within 1–3 business days. Once your order ships, you’ll receive tracking information so you can follow its journey to your door.

5. What payment methods do you accept?
We accept most major credit and debit cards as well as PayPal. If you have questions about payment options, feel free to contact us.

6. Can I cancel or change my order after placing it?
Orders may be canceled or modified before they ship. Once an order has shipped, changes or cancellations are no longer possible.

7. Do you offer wholesale pricing or bulk orders?
Yes, we offer wholesale and bulk purchasing options for businesses, events, and special orders. Please contact us by email or phone to discuss wholesale accounts, bulk discounts, or custom needs.

8. How should I store my seasoning or BBQ rub?
For best freshness and flavor, store your seasonings in a cool, dry place with the lid tightly sealed. Keep away from direct sunlight and moisture.

9. Are your products gluten-free or allergen-friendly?
All of our products are gluten-free. However, please review ingredient labels carefully and avoid use if you are allergic to any listed spices.

10. Do you offer sample sizes or trial products?
At this time, we only offer our seasonings in full-size bottles.

11. What is your return or refund policy?
We replace or refund defective or damaged items only. Please review our full Refund and Return Policy for additional details.

12. How can I contact customer support?
We’re happy to help! You can reach us at info@coppersbbq.com, and we’ll respond as quickly as possible.